Incidents | Vatel Incidents signalés sur la page de statut de Vatel https://status.vatel.ai/fr https://d1lppblt9t2x15.cloudfront.net/logos/92b9d7ee552acdb50ea94315b94d0982.png Incidents | Vatel https://status.vatel.ai/fr fr Data is down https://status.vatel.ai/fr/incident/884762 Fri, 01 May 2026 01:02:00 -0000 https://status.vatel.ai/fr/incident/884762#a520bf1c62c9c103e4b991739a3e85d1209b51fec472b2a6605e88444a61fdff Data Service recovered. Data is down https://status.vatel.ai/fr/incident/884762 Fri, 01 May 2026 00:59:00 -0000 https://status.vatel.ai/fr/incident/884762#d92d51d5918ef3c9206666c7d92d9db9eecedfe9220516e1d9b2c91afeb99afe Data Service went down. Telephony service not responding https://status.vatel.ai/fr/incident/881331 Mon, 27 Apr 2026 23:10:00 -0000 https://status.vatel.ai/fr/incident/881331#2bfe9140181565f8a25c5734ffafa399a082345cd736523c5deab65401958645 All services have been restored and are operating normally. Service disruption occurred between 18:47 and 19:05. Telephony service not responding https://status.vatel.ai/fr/incident/881331 Mon, 27 Apr 2026 23:00:00 -0000 https://status.vatel.ai/fr/incident/881331#8c391bed05103f38e40d34adc0788a0c58f3ab4ad770d18b281b7fbcd229eacf The telephony service became unresponsive, resulting in service disruption. The root cause is currently under investigation. Fenêtre de maintenance / Maintenance Window https://status.vatel.ai/fr/incident/875867 Tue, 21 Apr 2026 04:10:20 -0000 https://status.vatel.ai/fr/incident/875867#86fcdc36d2f914cf17ded49659017bc0cd1f98836b8d300c5b06c7488c074d47 Maintenance terminée Fenêtre de maintenance / Maintenance Window https://status.vatel.ai/fr/incident/875867 Tue, 21 Apr 2026 04:00:20 -0000 https://status.vatel.ai/fr/incident/875867#66d41b06dc069d248f80a5a42d958d935caff0cd49aba08b784249af46b0cbc7 Une maintenance est prévue afin d’effectuer une mise à niveau de nos serveurs. Des interruptions ou une performance réduite pourraient être observées durant cette période. Maintenance is scheduled to perform upgrades on our servers. Intermittent downtime or degraded performance may occur during this period. Degraded Call Quality https://status.vatel.ai/fr/incident/868966 Fri, 10 Apr 2026 21:04:00 -0000 https://status.vatel.ai/fr/incident/868966#f0799fa93ff3ff6370cc73c13112269a61b6fe151d66453e6ed512ac4a90e6d7 All services and quality have been restored and back to normal. We will continue to monitor the situation. Degraded Call Quality https://status.vatel.ai/fr/incident/868966 Fri, 10 Apr 2026 21:02:00 -0000 https://status.vatel.ai/fr/incident/868966#b354b9da6377aa5589301c241283e193b1288f27e1b384b0c289b823aac1a965 We are currently experiencing a temporary service interruption following a system restart. Degraded Call Quality https://status.vatel.ai/fr/incident/868966 Fri, 10 Apr 2026 20:48:00 -0000 https://status.vatel.ai/fr/incident/868966#7700fd75e245905ba33f8dee6909b0f389b2f9cba1458f5005a23d3a7f34c43c Our team has identified a temporary decrease in call audio quality. We are actively monitoring the situation and working to restore normal performance as quickly as possible. Database Connectivity Issues https://status.vatel.ai/fr/incident/852562 Fri, 13 Feb 2026 00:57:00 -0000 https://status.vatel.ai/fr/incident/852562#4da5ce18aa6141b1665cfe912aeb194f5bc8657bbedb324f9f4a8d9e87d55f0b Service has been fully restored and all services are fully operational. Database Connectivity Issues https://status.vatel.ai/fr/incident/852562 Thu, 12 Feb 2026 21:57:00 -0000 https://status.vatel.ai/fr/incident/852562#d72f6dc806f0a1fb7a90c58b0c3555c7243cb592c2f06c87ad94f0118f556a47 We have identified the issue. Our database provider is experiencing a network outage across the region. We will keep you updated as the situation unfolds. Database Connectivity Issues https://status.vatel.ai/fr/incident/852562 Thu, 12 Feb 2026 21:12:00 -0000 https://status.vatel.ai/fr/incident/852562#39a07ad179631926ea4fc918331c384b6b19f67d190ce9945ec8e2a15827338f Database is currently unreachable and affecting services such as the portal and call server. We are monitoring the situation.